Privacy policy
NADcare – Privacy Policy
1. Overview
1.1 At NADcare, we are fully committed to respecting and protecting your personal information. This privacy policy explains how we collect, use, store, and share personal data gathered through our website.
1.2 This notice applies to all visitors and customers using our website. NADcare is the data controller, responsible for determining the purposes and methods of data processing.
1.3 Our site uses cookies to enhance user experience. Non-essential cookies (those not strictly necessary for the website to function) will only be used with your explicit consent.
1.4 When this policy refers to “we”, “us” or “our”, it refers specifically to NADcare. Company details can be found in Section 17.
2. What Personal Data We Collect
2.1 We may collect and process the following categories of personal data:
2.2 Contact details – such as name, email, phone number, and postal address, which you provide when registering or contacting us.
2.3 Transaction information – data related to purchases, including billing and delivery information and payment details (handled by secure payment providers).
2.4 Communications data – records of interactions with us, such as support messages or enquiries submitted via our website forms.
2.5 Usage data – technical data collected through analytics, including IP address, browser details, device type, pages visited, and interaction patterns.
2. What Personal Data We Collect
2. What Personal Data We Collect
2.2 Contact details – such as name, email, phone number, and postal address, which you provide when registering or contacting us.
2.3 Transaction information – data related to purchases, including billing and delivery information and payment details (handled by secure payment providers).
2.4 Communications data – records of interactions with us, such as support messages or enquiries submitted via our website forms.
2.5 Usage data – technical data collected through analytics, including IP address, browser details, device type, pages visited, and interaction patterns.
3. Why We Process Your Data
3.1 We use your data for a number of purposes, each backed by a lawful basis:
3.2 Order fulfilment – to process and deliver your orders, issue invoices, and manage payments. This is necessary to fulfil our contract with you.
3.3 Customer support & communication – to respond to your queries and provide service updates. This is based on our legitimate interest in maintaining good customer relationships.
3.4 Marketing – to send you offers or newsletters (only where you’ve consented). You can opt out at any time.
3.5 Analytics and performance – to evaluate and improve the performance of our website and services.
3.6 Security and compliance – to protect our systems, prevent fraud, and comply with legal obligations.
3.7 Record-keeping – to manage our databases, ensure backups, and maintain accurate records for business continuity.
4. Sharing Your Information
4.1 We may share personal data with trusted service providers (e.g. payment processors, cloud hosting platforms) strictly for operational purposes.
4.2 Where required, we may disclose data to regulators, insurers, legal advisers, or law enforcement bodies.
4.3 We do not sell or rent your data to third parties.
5. Data Retention
5.1 We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or to meet legal requirements.
5.2 Different categories of data may have different retention periods. For example:
Contact data: typically kept for up to 2 years after last interaction
Transaction data: retained for up to 7 years for tax and audit reasons
Communication data: usually kept for 12–24 months
6. Keeping Your Data Secure
6.1 We take data security seriously and implement technical and organisational safeguards to protect it.
6.2 All payment data is encrypted and handled by certified processors. We never store full payment card details.
6.3 We use SSL encryption on our website, store information on secure servers, and regularly monitor for vulnerabilities.
7. Your Data Rights
7.1 You have legal rights in relation to the personal data we hold about you. These include:
Right to access
Right to correction
Right to deletion
Right to object or restrict processing
Right to data portability
Right to withdraw consent (where applicable)
7.2 To exercise your rights, please contact us using the details in Section 17.
8. Third-Party Links
8.1 Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
9. Children’s Privacy
9.1 Our website is not intended for users under the age of 18. We do not knowingly collect data from children.
10. Cookie Use
10.1 Cookies are small text files placed on your device to improve functionality and experience.
10.2 We use cookies to:
Recognise your session and preferences
Manage shopping cart and checkout
Perform website analytics
10.3 You can adjust cookie settings in your browser or via our cookie banner.
11. Updates to This Policy
11.1 We may occasionally update this policy to reflect changes in our practices or legal obligations.
11.2 The latest version will always be available on our website.
11.2 The latest version will always be available on our website.
12.1 If you have questions or concerns about how your data is used, please contact us:
Company Name: NADcare
Registered Number: [insert number]
Registered Address: [insert address]
Email: [insert email]
Phone: [insert number]
Website: [insert URL]
Governing Law: This policy is governed by the laws of England and Wales.
This Privacy Policy was last updated on [insert date].
