Refund Policy
NADcare – Refund & Returns Policy
1. Our Commitment to You
Thank you for choosing NADcare. We value your trust and are committed to ensuring your satisfaction. While we hope every purchase meets your expectations, we understand that occasionally you may have concerns. This policy outlines our approach to refunds, returns, and exchanges.
2. Return Window & Conditions
You may request a return within 30 days from the date of purchase. If 30 days have passed, unfortunately we are unable to offer a full refund or exchange.
To be eligible for a return:
Items must be unused and in their original condition.
Products should be returned in their original packaging.
Items not eligible for return include:
Digital gift cards
Products that have been opened, used, or damaged after delivery
Items returned without proof of purchase
Partial refunds may be issued in certain cases:
If the item is not in its original state
If it is missing parts or shows signs of tampering (not caused by our team)
If the return is initiated beyond the 30-day period
3. Refunds & Product Restrictions
For some of our NAD+ products, due to the nature —which require temperature control and sterile handling—we cannot accept returns on items once shipped. This policy is in place to protect all customers and maintain product integrity.
Key reasons:
Cold-chain integrity: NAD+ products must remain refrigerated. Once dispatched, returns cannot guarantee stable conditions.
Safety standards: Even unopened returned items cannot be verified for handling/storage compliance.
Medical-grade protocols: While not prescription-only, our products are produced under strict quality control to meet high health and safety standards.
We strongly advise reviewing your order details carefully before confirming your purchase. Double-check shipping addresses, selected products, and quantities.
5. Return Shipping Instructions
If a return is approved, you are responsible for the cost of returning the item. Original shipping charges are non-refundable.
Please consider using a trackable courier service or purchasing shipping insurance, especially for high-value items.
NADcare is not responsible for items lost or damaged in return transit.
6. Exclusions
Refunds or exchanges will not be granted in the following scenarios:
Items used, opened, or not in resalable condition.
Purchases made via third-party retailers.
Refund requests submitted more than 30 days after delivery.
7. Policy Updates
We reserve the right to make changes to this policy without prior notice. Please check this page for the most current information before initiating a return.
Last updated: [Insert date]
